Terms and Conditions..

Please read on for our Terms and Conditions

Payment

We accept all major cards through Stripe & PayPal.

By paying through PayPal & Stripe you will be charged for all your items immediately and they will then be despatched.

For details on Paypal and Stripes privacy policy and terms and conditions please click on the below links:

Stripe

Paypal

Receipt of Order Confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence.  If you do not receive this email please contact info@casa-olivia.com so that we may investigate and confirm that your order has been placed successfully.

 

Pricing

Prices exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time.

 

Reproduction

Casa Olivia takes the utmost care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown. As some items are handcrafted slight imperfections are expected.

 

Product Information

We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, since they are not mass-produced, and many of them are either handmade from natural materials or hand-finished, slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the skill and craftsmanship required to make such high-quality products.

 

Deliveries

At this time delivery to UK Mainland only is possible.

 

Returns Policy

Please visit www.casa-olivia.com/returns for details of our returns policy.

 

Cancellation

You are entitled to cancel your contract if you wish, providing you act within 7 working days of receipt of the goods.

If you wish to exercise this right prior to despatch of goods please email info@casa-olivia.com

If your order has already been despatched please follow our returns information.

 

Availability

All items are subject to availability.

We will inform you as soon as possible if the goods you have ordered are not available.

 

Liability

Casa Olivia cannot accept any liability for a failure to comply with instructions specifically stated on the website. When you place an order to purchase a product from Casa Olivia your order represents an offer to us to purchase a product which is accepted by us by way of a invoice/dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.

Casa Olivia endeavours to check the accuracy of the information on this site. However, Casa Olivia does not warrant that such information will be error free and the user acknowledges that information, products and services published on this website may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this website you are entitled to reject the goods and return them to us.