We hope that you will be very happy with everything you buy from Casa Olivia, but if you find something isn’t quite right, here’s what to do:
You can return your goods to us for a full refund up to 28 days from dispatch.
Please note that the returned products must be new, unwashed and unused, in perfect condition and in the original packaging.
We strongly recommend that you return goods via registered mail so that you have proof of dispatch in case an item is lost. We cannot accept responsibility for goods lost in transit. Please note that goods are returned at your own cost and the delivery charge for the original order is non-refundable.
To return an item simply complete the Returns Form you received with your items when they first arrived. The returns form needs to be enclosed with the goods.
All fragile items must be securely packaged. Damaged items cannot be refunded or exchanged.
If you would like to exchange any of the items you ordered, please follow the instructions above indicating on the returns form that you would like an exchange.
In the unlikely event that you receive damaged or faulty goods we will replace them or refund them. Replacements are like-for-like. Where the same product is not available, a similar product up to the same value will be substituted.
Please follow the simple steps below:
- Please email us at firstname.lastname@example.org within 7 days of receiving your order to notify us of the damage.
- Complete the returns form you received with your items, indicating the item is damaged and give the email reference number for the return (you will receive this from us when you notify us of the damage).
- Return the goods with the returns form.
- We will write to confirm when your return or exchange has been processed. Please allow up to 14 days.
For further information on our terms and conditions please see here
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